SHIPPING POLICY

1. Delivery Areas & Estimated Timelines

Orders are processed once payment confirmation or purchase quotation details are finalized with our sales team. Because air conditioning units are heavy and bulky appliances, standard delivery schedules are as follows:

• West Malaysia (Peninsular): 3 to 7 working days
• East Malaysia (Sabah & Sarawak): 7 to 14 working days (subject to freight logistics)

2. Shipping Rates & Freight Handling

Shipping charges are calculated based on total order weight, dimensions, destination address, and whether specialized lift-gate or unloading support is required. Full shipping charges and logistics arrangements will be clearly outlined on your official quotation prior to payment.

3. Inspection upon Delivery

Upon receiving your delivery:

• Inspect the external packaging for any visible dents, punctures, tears, or signs of transit damage.
• Verify the model number and quantity against your delivery order (DO).
• If visible damage exists, take clear photos immediately and note the condition on the delivery acknowledgement before contacting our support team.

4. Shipping Inquiries & Tracking

To check the status of an active shipment or reschedule a delivery date, please reach out to our logistics coordination team:

• WhatsApp: Chat with our logistics support via the WhatsApp button on the website.