PERSONAL DATA PROTECTION NOTICE

Effective Date: 19 August 2026

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Privacy Policy to be more aware about our policy on collecting, using and disclosing any information.

This Notice explains how we collect, record, hold, store, disclose, transfer, and process your Personal Data when you browse our website, purchase our products, register for warranty, contact customer care, or interact with us.

1. Source of Personal Data

We collect your Personal Data directly through your interactions with our website, communication channels, or authorized dealers, including when you:

  • Browse or interact with our website pages, content, and mobile interfaces.
  • Submit online inquiry forms, quotation requests, or reach out to us via email or WhatsApp.
  • Register product warranties or submit after-sales maintenance and repair requests.
  • Subscribe to our email newsletters, promotional alerts, or marketing updates.
  • Communicate with our customer support, sales teams, or technical advisors.
  • Participate in surveys, campaigns, trade shows, or promotional events.

2. Nature of Personal Data Processed

The Personal Data we may collect and process includes:

  • Identification Details: Full name, title, and gender.
  • Contact Information: Delivery address, installation site address, billing address, email address, telephone/mobile number, and WhatsApp contact details.
  • Product & Warranty Records: Model numbers, serial numbers, date of purchase, proof of purchase/invoices, installer details, and service/repair records.
  • Transaction Records: Order details, payment verification records, and transaction IDs (note: all online payments are processed securely via accredited third-party payment gateways; we do not store raw card numbers).
  • Technical & Usage Information: IP addresses, browser types, session data, device specifications, and page navigation history gathered via cookies and analytics tools.

3. Purpose of Processing Personal Data

We process your Personal Data for the following operational and service purposes (“Purposes“):

  • Fulfillment of Orders & Deliveries: Processing inquiries, issuing quotations, verifying transactions, and arranging logistics or on-site equipment deliveries.
  • Warranty & After-Sales Support: Administering product warranties, managing technical support requests, providing replacement parts, and coordinating field servicing.
  • Customer Communications: Responding to questions, resolving complaints, providing technical guidance, and tracking service inquiries.
  • Marketing & Updates (With Consent): Delivering company news, promotional announcements, and product updates related to Chigo cooling and HVAC systems.
  • Website Analytics & Quality Assurance: Monitoring traffic, improving website usability, analyzing consumer interest, and ensuring system security.
  • Legal & Regulatory Compliance: Fulfilling legal, tax, statutory accounting, and regulatory obligations under Malaysian law.

4. Disclosure and Transfer of Personal Data

Your Personal Data will be treated with strict confidentiality. However, where necessary to fulfill the Purposes stated above, data may be disclosed to the following third parties (within or outside Malaysia):

  • Affiliated Entities: Associated companies or regional branches within the Chigo corporate group.
  • Authorized Contractors & Service Partners: Appointed installers, technicians, logistics/courier companies, and warranty service centers.
  • Technical Vendors: IT infrastructure providers, web hosting services, email delivery providers, and payment gateway partners.
  • Professional Advisors: External auditors, legal counsel, and tax consultants.
  • Governmental Authorities: Law enforcement agencies, regulators, or statutory authorities when legally required.

All third-party service providers are contractually required to maintain the confidentiality and security of your personal information in accordance with the PDPA.

5. Security and Data Retention

  • Data Security: We implement appropriate technical, administrative, and physical measures to safeguard your Personal Data against unauthorized access, loss, alteration, or disclosure.
  • Retention: We retain Personal Data only for the duration necessary to satisfy the specific purposes of collection, or as required by applicable tax, statutory, and warranty limitation laws. Data that is no longer needed is securely disposed of or permanently anonymized.

6. Cookies and Tracking Technologies

Our website utilizes cookies and analytical tools to measure website usage, ensure proper site performance, and improve user experience. You can adjust your browser settings to decline or manage cookies, though certain site features may have reduced functionality as a result.

7. Access, Correction, and Your Rights

In accordance with the PDPA, you have the right to:

  1. Access Data: Request access to and obtain a copy of the personal information we hold about you.
  2. Correct Data: Request the correction or updating of any inaccurate, incomplete, or outdated details.
  3. Withdraw Consent: Opt out of marketing communications or withdraw your consent to data processing at any time by contacting us.

Note: If you choose not to provide or withdraw required contact and delivery details, we may be unable to fulfill inquiries, process purchases, or deliver warranty support.

8. Amendments to This Notice

We may update or revise this Notice from time to time to align with operational changes or updated legal regulations. Any revisions will take effect upon being posted on this page with an updated effective date.

9. Contact and Inquiries

If you have questions regarding this Notice, wish to request access or correction of your data, or would like to withdraw marketing consent, please reach out to our team:

  • Department: Customer Care & Data Protection
  • Contact Number / WhatsApp: +60 12-512-2450