RETURN POLICY

1. 30-Day Guarantee for Defective Products

We offer a 30-day return or exchange guarantee (calculated from the date you receive the product) strictly for manufacturing defects or faulty units.

Please note that this policy applies to uninstalled units or defects confirmed by our authorized technicians. Due to the nature of air conditioning systems, products that have suffered physical damage, improper third-party installation, misuse, or electrical surges are not eligible for a return under this policy.

2. How to Request a Return

If you believe your unit is defective upon arrival, please contact our support team immediately before attempting any installation or modifications.

Please include the following information in your request:

• Invoice / Order Reference Number
• Product model and serial number
• A clear description along with photos or video evidence showing the defect

3. Return & Replacement Process

• Evaluation: Our technical support team will review the submitted details and determine the appropriate resolution
• Packaging: For units approved for return, the product must be securely packed in its original carton box and packaging materials, complete with all included accessories, remotes, manuals, and warranty documentation.
• Replacement Delivery: Upon receiving and verifying the defective product at our warehouse, a replacement unit will be processed and dispatched within 10 to 15 working days.