REFUND POLICY

1. Eligibility for Refunds

Refunds are strictly applicable under specific conditions, primarily where a purchased product is confirmed to have a manufacturing defect and a direct replacement unit is permanently out of stock or unavailable.

To qualify for a refund evaluation, the item must be:

• Reported within 30 days of product receipt.
• Uninstalled and in its original, undamaged packaging with all included parts, accessories, manuals, and warranty documentation.
• Accompanied by the original official invoice or proof of purchase.

Non-refundable situations include change of mind after dispatch, units damaged due to improper installation by unauthorized technicians, electrical surge issues, or external physical damage.

2. Inspection & Approval Process

Once your returned unit is received at our warehouse, our technical team will inspect the item to verify the defect and assess its condition. We will notify you via email or WhatsApp regarding the approval or rejection of your refund.

3. Processing & Payout

If approved, your refund will be processed via direct bank transfer to your designated Malaysian bank account within 7 to 14 business days. Official bank confirmation details will be shared once the transfer has been executed.